What happens when I make a reservation?
When you have completed your reservation, you will receive an email with the confirmation. It is therefore necessary that you provide the correct information when booking, as the driver cannot be held responsible for errors in the service due to incorrect information provided at the time of booking. It is up to you to verify the details in the reservation voucher before the trip, and to inform us immediately if there is any error.
What does the price include?
The price of a transfer includes a one-way trip for the reserved route, door-to-door service. A round-trip transfer includes both the arrival and departure journey for the reserved route. Our services are all private with taxis, these are paid per vehicle.
Child seats, luggage that enters the luggage rack and waiting at the airport for up to 1 hour is included in the price.
Payment of the service
The services will be paid to the driver upon completion. You do not have to make any disbursement when booking with us.
Reservations with Babies and Children
All infants (0-2 years old) and children (3-11 years old) must be included in the reservation to ensure that the vehicle and adequate space are provided
. If you reserve a private transfer from the airport or for an intercity journey, you must use a high chair or child seat for those under 12, or measuring up to 135cm, for security reasons.
We can secure pre-reserved child seats or high chairs and this option is available as part of the reservation process.
If you want to bring your own high chair or child seat, we must be notified of this information before the trip. This is to make sure that the vehicle provided by the driver can accommodate the seat. If you bring your own seat, it is your responsibility to place the seat in the vehicle, and it is not the supplier’s responsibility.
How do I find my transport?
Instructions to find your arrival transport are in the confirmation email that we will send you at the time of booking and that you can print later.
If, for some reason, you cannot find the driver, call the phone number listed on your reservation voucher.
Please note that you do not have to call to confirm your arrival at the airport. You should only call if you are aware of significant delays in your flight departure.
And to the game?
Make sure you book well in advance, as a general rule the check-in and check-in at Valencia airport is 1h before for domestic flights and 2h before for international flights.
In the reservation, you must indicate the exact time you want to be picked up, and it is your responsibility to calculate the times correctly
The driver cannot be held responsible for failed pick-ups, because the client does not travel with his reservation voucher. This reservation voucher contains the relevant information to allow you to call and confirm your reservation.
The travel times indicated on our website and on reservation vouchers are estimates, and apply for a trip on a normal day. These hours may vary depending on the time of day, street work, closings or detours on local streets, traffic volume, local holidays, etc.
How much baggage can I take?
The limit per person, for all types of vehicles, is a standard suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as a small piece of hand luggage. Please note that your carry-on luggage will be transported in the vehicle with you, so it must be of adequate size for this.
If you travel with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, children’s cars, etc., it is imperative that you let us know at the time of booking. Failure to notify us may result in extra transportation being required to accommodate excess baggage, which will incur additional charges.
Please note that sometimes a vehicle with full passenger capacity with luggage for each passenger may need to be replaced by a larger vehicle. To avoid any complications in this regard upon arrival, call and clarify your needs when booking.
Do I need to tip the driver?
The price paid does not include tips. This is entirely at your discretion.
Will the driver drop me off and pick me up at my accommodation?
We strive for door-to-door service, there are times when this may not be possible, such as road closures. Where these restrictions apply, drivers will drop you off and pick you up from the nearest accessible point. Please note, however, that the driver will not be responsible for the transportation of luggage.
What happens if my travel details change before departure?
If your trip details change before departure, just call us on +34603811172 or email [email protected] with your new details and we will update your reservation. You will be responsible for any price increase if the new trip involves a greater distance or time, a different type of vehicle, place, number of passengers, etc.
What happens if I cancel my reservation?
You can cancel your reservation at any time in writing with an email to [email protected]. Cancellation charges may apply. The cancellation policy can be found in the ‘Terms and conditions’ section of our website.
What happens if my departure flight is delayed or canceled?
We monitor flights, however if your departure flight suffers from major delays or is canceled, call us at +34603811172. If you are traveling on a connecting flight, and the first sector is delayed or canceled, causing a subsequent delay for your arrival at your final destination where the transfer is booked, then, in all cases, you will need to notify us of your new details. This is to ensure that we can reschedule your transportation. In some destinations, nightly charges may apply. If your new arrival time falls in the period where night charges apply, then you will be responsible for paying them. Failure to notify for canceled or rescheduled flights may result in transportation being provided based on the original details of the reservation. In this case, we will not be responsible, and no refund will be given.
Do you offer transfers for passengers who are limited to a wheelchair?
We do not have adapted vehicles in which a passenger must be seated in a wheelchair.
We recommend that you have a valid insurance policy for the duration of the trip. The driver’s insurance only covers incidents caused during transport.
Inappropriate / Alcoholic Behavior and Abusive Language Policy
The driver reserves the right to refuse transfer to anyone believed to be under the influence of alcohol or drugs. Furthermore, any person whose behavior and / or language is found to be abusive and may cause a threat or offense to the driver and any other passenger, or damage to the vehicle. No refund will be given for services not provided due to the reasons mentioned. For any damage to the vehicles, the responsible individual must pay any charges incurred to the driver.
What is your smoking policy?
Suppliers have a no smoking policy on all vehicles.
What is your complaint policy?
Our ‘Terms and Conditions’, which are available on our website, describe our complaint procedure.
Complaints arising from failing to follow our Terms and Conditions, such as not traveling with your reservation voucher, failing to confirm the transfer by phone or providing incorrect information, will not be considered.
In the case of not being able to find the driver, we ask you to call the phone +34603811172 that you find in your reservation confirmation. Failure to do this may result in any eventual claim being invalid.
What happens if I damage or lose my luggage?
The contract for this service is between you and the driver. As such, we cannot accept responsibility for the damage, loss or theft of any luggage or personal items in transit. Any claim for compensation for loss, damage or theft of articles resulting from the use of the service must be made to the driver of the service, and be subject to the laws and jurisdiction of Spain.
Can I book a transfer with multiple stops?
Yes. If the stops are all resorts or hotels, please let us know what they are and we will notify the driver of any additional stops required. If they are private addresses, we will need the full address. Please note that you should let us know if these details will be the same for your return trip pickups. Additional charges may apply.
Can I have the same driver on both my outbound and inbound trips?
We cannot guarantee this, but we will be happy to contact the driver to see if this is possible.
Can I bring animals on a transfer?
Generally, we do not allow animals on our transfers. If you would like to travel with a pet, call us at and we will check with the driver
Do you make transfers from hotel to hotel?
Yes. Contact us to inform us which hotels you want to move between.
Can you get a shuttle to a destination that is not on the website?
Yes! If you cannot find the destination on the web, send us an email to offer you a quote.